Today’s travelers have increasingly high expectations of their hotel accommodations due to a number of factors, including the need for enhanced technology, changing requirements for what they’re seeking in a guest experience and an increased desire for improved food-and-beverage options.
For hotel owners, this means adapting to the changing needs and wants of travelers while balancing the return on investment on potential property renovations and expansions. Such projects should help owners increase profitability, enhance guest satisfaction, drive revenue and gain market share, especially in highly competitive and vibrant markets like Boston, New York, Chicago, Miami and others.
What are some of the driving trends to consider before embarking on a major hotel renovation or expansion? How can you set and maintain guest expectations during the construction phase? And, how can obstacles be minimized to lessen the impact on the overall guest experience?
Let’s first take a look at when it’s time to make a change.